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First Do No Harm

The report of the Independent Medicines and Medical Devices Safety Review (IMMDS Review) has been subtitled First Do No Harm – a phrase that those working in healthcare know as a first principle. The report recognises that the healthcare system has lots to be proud of, especially at this time of the pandemic. Sadly the … Continue reading First Do No Harm

Patient Focus Group

The Paterson Inquiry Report was published in February 2020, just before the COVID-19 pandemic spread to the UK. The report made a number of recommendations including the need to explain the differences between how private treatment is organised, including the use of ‘practising privileges’ and recommendations on having more effective communication about escalating complaints. ISCAS … Continue reading Patient Focus Group

Patient Information COVID-19: Reopening private services

ISCAS has developed, with the Patients Association, information for people to help signpost them to guidance that can inform conversations about the reintroduction of private healthcare and cosmetic services. This is a very fast-moving position and information is being updated regularly. The COVID-19 recovery strategy means that people should be returning to work where they … Continue reading Patient Information COVID-19: Reopening private services

Patient Information – Coronavirus (COVID-19)

Subscribers to ISCAS handle complaints as set out in the Code of Practice for Complaints Handling. Standard 2 of the ISCAS Code states that Independent Healthcare Providers (IHPs) shall: Ensure that the procedure for handling complaints is well-publicised and readily available. For example, IHP websites should include information on ‘how to complain’ and confirm their … Continue reading Patient Information – Coronavirus (COVID-19)

Paterson Report recommends improvements in complaints handling

The Report of the Independent Inquiry into the Issues raised by Paterson highlights how patients were let down time and time again. It is difficult to read given the heart-breaking details of the brave patients who came forward to provide their account. ISCAS would like to extend an apology to all those affected by Ian Paterson who … Continue reading Paterson Report recommends improvements in complaints handling

ISCAS welcomes CQC Professor Ted Baker’s January blog

Professor Ted Baker, in Care Quality Commission’s (CQC) January update for those working in healthcare, reminds providers and professionals that only NHS-funded patients have the right to take their complaint to the Parliamentary and Health Service Ombudsman (PHSO) for an independent review. This includes NHS-funded care that is delivered by both NHS and independent sector … Continue reading ISCAS welcomes CQC Professor Ted Baker’s January blog

Working with PHSO on Complaints Standards Framework

ISCAS is pleased to be working with the Parliamentary and Health Services Ombudsman (PHSO) on the Complaints Standards Framework. The aim is to ensure that there is clarity on what constitutes ‘good practice’ in complaints handling, that staff are trained to deliver the defined ‘good practice’, and that there is a focus on learning from complaints.  … Continue reading Working with PHSO on Complaints Standards Framework