Independent Healthcare Sector Complaints Adjudication Service

To contact the Independent Sector Complaints Adjudication Service (ISCAS) please email:

Alternatively you can call us to leave a message and we will return your call during office hours, Monday to Friday 9:00am – 5:00pm.
Phone: 020 7536 6091

You can write to us at the administrative offices, please note that these offices are not accessible for visits from complainants or members of the public.

70 Fleet Street

Remember to check the complaints process for how independent healthcare providers should manage stage 1 and stage 2, before contacting ISCAS, who provide the stage 3 process.