Independent Healthcare Sector Complaints Adjudication Service

To contact the Independent Sector Complaints Adjudication Service (ISCAS) please email:

Alternatively you can call us to leave a message and we will return your call during office hours, Monday to Friday 9:00am – 5:00pm.
Phone: 020 7536 6091

** Coronavirus (COVID-19) update **

Please do not write to us or post anything to the administrative offices at this time. The London office is now closed and all staff are working remotely. Please use the email and telephone contact details above. We apologise for any inconvenience caused and for any potential delays in handling your enquiry. 

Remember to check the complaints process for how independent healthcare providers should manage stage 1 and stage 2, before contacting ISCAS, who provide the stage 3 process.