Publications

Complaint handling v clinical negligence

Complaint handling v clinical negligence Download PDF

Code of Practice for Complaints Management

Code of Practice for Complaints Management Download PDF

ISCAS Patients' Guide (2022 edition)

ISCAS Patients Download PDF

    Revision to Goodwill Payment Guide (2022)

    Revision to Goodwill Payment Guide (2022) Download PDF

    ISCAS Position Statement - Complaints Management Fees (2022)

    ISCAS Position Statement - Complaints Management Fees (2022) Download PDF

    Guidance for Managing Unacceptable Behaviour by Complainants (2022)

    Guidance for Managing Unacceptable Behaviour by Complainants (2022) Download PDF

    ISCAS Position Statement on Complaints Management and Practising Privileges (2022)

    ISCAS Position Statement on Complaints Management and Practising Privileges (2022) Download PDF

    Information sharing with regulator - Scotland (HIS)

    Information sharing with regulator - Scotland (HIS)

    ISCAS and Healthcare Improvement Scotland (HIS) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in our Privacy Policy.

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    Information sharing with regulator - England (CQC)

    Information sharing with regulator - England (CQC)

    ISCAS and the Care Quality Commission (CQC) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in our Privacy Policy.

    Download PDF