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ISCAS

ISCAS

Independent Sector Complaints Adjudication Service

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Publications



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Code of Practice for Complaints Management

1 file(s) 1.24 MB
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ISCAS Patients' Guide (2022 edition)

1 file(s) 782 KB
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Revision to Goodwill Payment Guide (2022)

1 file(s) 139.18 KB
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    Reasonable Adjustments Policy

    1 file(s) 130.98 KB
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    ISCAS Use of AI - Tips for Patients

    1 file(s) 0.00 KB
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    ISCAS Position Statement - Criteria in which ISCAS Adjudicators will seek an expert opinion

    1 file(s) 147.80 KB
    Download
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    ISCAS Position Statement - Complaint Handling v Clinical Negligence

    1 file(s) 1.24 MB
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    ISCAS Position Statement - Complaints Management Fees (2022)

    1 file(s) 150Kb
    Download
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    Guidance for Managing Unacceptable Behaviour by Complainants (2022)

    1 file(s) 144.75 KB
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    ISCAS Position Statement on Complaints Management and Practising Privileges (2022)

    1 file(s) 248.82 KB
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    Information sharing with regulator - Scotland (HIS)

    1 file(s) 592.19 KB
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    Information sharing with regulator - England (CQC)

    1 file(s) 1.62 MB
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    Memorandum of Understanding (MoU) - ISCAS & Scotland (HIS)

    1 file(s) 0.00 KB
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    Accessibility

    About us

    • What we do
    • Who we are
    • Governance
    • Regulation
    • Complaints about ISCAS

    Patients

    • Providers we cover
    • Complaints process
    • What ISCAS can do

    Healthcare Providers

    • Subscribing to ISCAS
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    Resources

    • Helpful links
    • Annual reports
    • Publications
    • Latest news
    • Case Studies

    Contact

    Visit our contact page
    info@iscas.org.uk

    020 7536 6091

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