Helpful links


All of the links on this page are to external websites.

Patient Support Organisations

The following organisations provide advice and support to patients in making complaints:

Professional Regulators

The following organisations regulate particular professions and would investigate fitness to practice concerns.

Systems Regulators

ISCAS works closely with the system regulators. These organisations regulate independent and NHS healthcare providers across the four countries and would investigate an alleged breach of regulation:

  • Care Quality Commission (CQC) – England
  • Healthcare Inspectorate Wales (HIW) – Wales
  • Healthcare Improvement Scotland (HIS) – Scotland
  • Regulation and Quality Improvement Authority (RQIA) – Northern Ireland

Healthcare Product Regulator

Medicines and Healthcare products Regulatory Agency (MHRA) regulates medicines, medical devices and blood components for transfusion in the UK. If you have an issue about a side effect of a medicine, a faulty medicine, or an issue involving a medical device (including implants e.g. hip, knee, breast or mesh), you can provide feedback directly through the MHRA Yellow Card System.

Other organisations focused on quality in private healthcare