Helpful links

All of the links on this page are to external websites.

Patient Support Organisations

The following organisations provide advice and support to patients in making complaints:

Professional Regulators

The following organisations regulate particular professions and would investigate fitness to practice concerns.

Systems Regulators

ISCAS works closely with the system regulators. These organisations regulate independent and NHS healthcare providers across the four countries and would investigate an alleged breach of regulation:

  • Care Quality Commission (CQC) – England
  • Healthcare Inspectorate Wales (HIW) – Wales
  • Healthcare Improvement Scotland (HIS) – Scotland
  • Regulation and Quality Improvement Authority (RQIA) – Northern Ireland

Healthcare Product Regulator

Medicines and Healthcare products Regulatory Agency (MHRA) regulates medicines, medical devices and blood components for transfusion in the UK. If you have an issue about a side effect of a medicine, a faulty medicine, or an issue involving a medical device (including implants e.g. hip, knee, breast or mesh), you can provide feedback directly through the MHRA Yellow Card System.

Other organisations focused on quality in private healthcare

  • Private Healthcare Information Network – PHIN is the independent, government-mandated source of information about private healthcare
  • Independent Healthcare Partners Network – IHPN is the representative body for independent sector healthcare providers. IHPN does not handle complaints but will be able to provide information on providers
  • Healthcare Safety Investigations Branch (HSIB) – HSIB is dedicated to improving patient safety through professional safety investigations. HSIB’s investigations focus on systems and processes in healthcare, identifying the factors that could have led, or could potentially lead, to harm for patients.

Covid-19 Testing

ISCAS does not cover complaints regarding Covid-19 testing centres. On 15th December 2020, the law changed and coronavirus testing was exempted as a regulated activity under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.This means that Covid-19 testing providers are no longer required to register with the CQC (Care Quality Commission). As it is not a regulated activity ISCAS is unable to consider complaints of this nature.

The new Coronavirus, Testing Requirements and Standards (England) Regulations 2020 require all private coronavirus test providers to become accredited by the United Kingdom Accreditation Service (UKAS). Please see below links for further information: