All of the links on this page are to external websites.
Patient Support Organisations
The following organisations provide advice and support to patients in making complaints:
- The Patients Association National Helpline: 0800 345 7115
- The Private Patients’ Forum
- Citizens Advice Bureau
- Action against Medical Accidents (AvMA)
The following organisations regulate particular professions and would investigate fitness to practice concerns.
- General Medical Council for complaints about a doctor
- Nursing and Midwifery Council for complaints about a nurse or midwife
- Health Care Professions Council for complaints about an allied health professional, e.g. a psychologist, physiotherapist or social worker
- Professional Standards Authority where your complaint is about another regulated professional or person on an accredited register. See information on other regulators and accredited registers here.
- Human Fertilisation & Embryology Authority for complaints about fertility clinics.
- General Dental Council for complaints about a dental professional.
- General Pharmaceutical Council for complaints about pharmacists, pharmacy technicians and pharmacies.
ISCAS works closely with the system regulators. These organisations regulate independent and NHS healthcare providers across the four countries and would investigate an alleged breach of regulation:
- Care Quality Commission (CQC) – England
- Healthcare Inspectorate Wales (HIW) – Wales
- Healthcare Improvement Scotland (HIS) – Scotland
- Regulation and Quality Improvement Authority (RQIA) – Northern Ireland
Healthcare Product Regulator
Medicines and Healthcare products Regulatory Agency (MHRA) regulates medicines, medical devices and blood components for transfusion in the UK. If you have an issue about a side effect of a medicine, a faulty medicine, or an issue involving a medical device (including implants e.g. hip, knee, breast or mesh), you can provide feedback directly through the MHRA Yellow Card System.
Other organisations focused on quality in private healthcare
- Private Healthcare Information Network – PHIN is the independent, government-mandated source of information about private healthcare
- Independent Healthcare Partners Network – IHPN is the representative body for independent sector healthcare providers. IHPN does not handle complaints but will be able to provide information on providers
- Healthcare Safety Investigations Branch (HSIB) – HSIB is dedicated to improving patient safety through professional safety investigations. HSIB’s investigations focus on systems and processes in healthcare, identifying the factors that could have led, or could potentially lead, to harm for patients.
ISCAS does not cover complaints regarding Covid-19 testing centres. On 15th December 2020, the law changed and coronavirus testing was exempted as a regulated activity under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.This means that Covid-19 testing providers are no longer required to register with the CQC (Care Quality Commission). As it is not a regulated activity ISCAS is unable to consider complaints of this nature.
The new Coronavirus, Testing Requirements and Standards (England) Regulations 2020 require all private coronavirus test providers to become accredited by the United Kingdom Accreditation Service (UKAS). Please see below links for further information: