Who we are


Operational Team

ISCAS is hosted within the Centre for Effective Dispute Resolution (CEDR). CEDR is an independent non-profit organisation and a registered charity with a vision that better conflicts result in better outcomes leading to a better world. Their mission is to provide society with skills and solutions for effective dialogue and to bring about sustainable change. The CEDR Operational Team’s key function is liaison between Patients, adjudicators, ISCAS subscribers and the ISCAS Board of Directors. 

Jordan
Yates

ISCAS Senior Advisor

John-Paul
Azzi

ISCAS Manager

John
Munton

ISCAS Manager

Graham
Massie

Company Secretary

Independent Adjudicators

ISCAS maintains a panel of independent adjudicators who review and make decisions on complaints at the final stage. The independent adjudicators have a variety of backgrounds, including health policy, health professional standards, complaint handling, consumer policy, regulation and the law.

At stage 3 of the complaints process, Adjudicators examine all the documentation associated with a complaint and, where required, draw on the advice of relevant clinical experts. Adjudicators issue their decisions in the form of a decision letter that is provided to the Patient and the Subscribing IHP, with redacted information shared with the relevant Healthcare Regulator.

Independent Chair and ISCAS Directors

The ISCAS Board consists of three Directors and an Independent Chair. Together the Directors ensure the viability of ISCAS and the effective operation of the Code of Practice, subscriber compliance with the Code, complaints policy development and implementation, as well as liaison with the relevant regulators.

Baroness Fiona Hodgson CBE

Independent Chair

Sally
Taber

ISCAS Director

Karen
Harrowing

ISCAS Director

Geoff
Green

ISCAS Director