Complaints about ISCAS


How the process works

The wider ISCAS team works to treat people fairly, proportionately and according to the evidence to address concerns. We welcome feedback to support improvement through training and maintaining policies and procedures. There is no appeal of the decisions reached by the Independent Adjudicator at stage 3. However, you can complain if you believe that ISCAS or the Adjudicator failed to carry out the process of adjudication properly.

ISCAS is hosted within the Centre for Effective Dispute Resolution (CEDR). To provide an independent view ISCAS has requested that CEDR manage any complaints about the way ISCAS has handled a complaint at Stage 3. Please follow the links below on how to use the CEDR complaints procedure. Note: this approach replaces the information in the ISCAS 2017 Code, and the timelines in the CEDR process are now adopted by ISCAS.