Latest news

New training videos

ISCAS has produced four new training videos presented by ISCAS Adjudicator Suzy Ashworth. The videos last approximately 10 minutes each in duration and will provide subscribing providers with additional material to enhance complaints training and familiarity with the ISCAS Code. You can watch the videos by clicking on the titles below.

OPINION – Impact of the Paterson Inquiry on the cosmetic and aesthetics sector

On 15 December 2022, The Department of Health and Social Care published the ‘Government response to the independent inquiry report into the issues raised by former surgeon Ian Paterson: 12-month implementation progress update’. Read the full article using the link below.

ISCAS 2021-22 Annual Report Launch

The ISCAS 2021-22 Annual Report was launched on the 5th September 2022. Baroness Fiona Hodgson CBE, Independent Chair of the ISCAS Governance Advisory Board introduces the Annual Report and Sally Taber, ISCAS Director outlines the ongoing work with the Department of Health to take forward Recommendation 6a and 6b of the Paterson enquiry. Last year … Continue reading ISCAS 2021-22 Annual Report Launch

ISCAS welcomes new animation launched to help patients navigate private healthcare

ISCAS believes it is important patients and the public have access to information and everything they need to know about private healthcare and the options that are available to them. ISCAS welcomes the excellent new animation and feels that this will help support patients to make the best decisions around their treatment. In response to … Continue reading ISCAS welcomes new animation launched to help patients navigate private healthcare

Making Complaints Count

The Parliamentary and Health Service Ombudsman (PHSO) report “Making Complaints Count” provides the results from research undertaken by PHSO that highlights similar themes from complaints about public services – in summary: Failure to respond to the points raised by those who complain Poor coordination of investigations Delays in responding to those who raise complaints Failure … Continue reading Making Complaints Count

ISCAS position on escalating private patient complaints in the NHS

ISCAS has previously highlighted the blog of Professor Ted Baker, Chief Inspector of Hospitals at the Care Quality Commission (CQC), in which he explained the different escalation points for complaints for NHS funded patients and privately funded patients. In the blog, Professor Baker reminds service providers, including NHS private patient units (NHSPPUs), that private patients … Continue reading ISCAS position on escalating private patient complaints in the NHS

First Do No Harm

The report of the Independent Medicines and Medical Devices Safety Review (IMMDS Review) has been subtitled First Do No Harm – a phrase that those working in healthcare know as a first principle. The report recognises that the healthcare system has lots to be proud of, especially at this time of the pandemic. Sadly the … Continue reading First Do No Harm

Patient Focus Group

The Paterson Inquiry Report was published in February 2020, just before the COVID-19 pandemic spread to the UK. The report made a number of recommendations including the need to explain the differences between how private treatment is organised, including the use of ‘practising privileges’ and recommendations on having more effective communication about escalating complaints. ISCAS … Continue reading Patient Focus Group