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Independent Sector Complaints Adjudication Service
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Publications
ISCAS Position Statement – Criteria in which ISCAS Adjudicators will seek an expert opinion
ISCAS Position Statement – Complaint Handling v Clinical Negligence
New training videos
Complaints relating to consultants and/or medical care
ISCAS Self Assessment Framework (Mar 22 version)
Code of Practice for Complaints Management
ISCAS Patients’ Guide (2022 edition)
Revision to Goodwill Payment Guide (2022)
ISCAS Position Statement – Complaints Management Fees (2022)
Guidance for Managing Unacceptable Behaviour by Complainants (2022)
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