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Independent Sector Complaints Adjudication Service
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Publications
Briefing Paper – Use of AI in Complaints
ISCAS Model Complaint Policy
Memorandum of Understanding (MoU) – ISCAS & Wales (HIW)
Memorandum of Understanding (MoU) – ISCAS & HFEA
New training videos
Complaints relating to consultants and/or medical care
ISCAS Self Assessment Framework (Mar 22 version)
Code of Practice for Complaints Management
ISCAS Patients’ Guide (2022 edition)
Revision to Goodwill Payment Guide (2022)
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