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Independent Sector Complaints Adjudication Service

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Category: Publications

ISCAS Model Complaint Policy

Memorandum of Understanding – Wales (HIW)

ISCAS and Healthcare Inspectorate Wales (HIW) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in our … Continue reading Memorandum of Understanding – Wales (HIW)

Memorandum of Understanding (MoU) – ISCAS & HFEA

ISCAS Position Statement – Criteria in which ISCAS Adjudicators will seek an expert opinion

ISCAS Position Statement – Complaint Handling v Clinical Negligence

New training videos

Complaints relating to consultants and/or medical care

ISCAS Self Assessment Framework (Mar 22 version)

Code of Practice for Complaints Management

ISCAS Patients’ Guide (2022 edition)

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