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ISCAS

Independent Sector Complaints Adjudication Service

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Category: Latest Annual Report

Annual Report 2020-21

It is 20 years since ISCAS was formed to give the Independent healthcare sector a standard for fair handling of complaints. Now 160 healthcare providers subscribe to the ISCAS Code for handling complaints, the vast majority of the sector. In this reporting year, 109 complaints were finally resolved by adjudication. An immeasurably larger number were … Continue reading Annual Report 2020-21

Latest

  • ISCAS is listening
  • Making Complaints Count
  • ISCAS position on escalating private patient complaints in the NHS
  • First Do No Harm
  • Health Information Week
  • Patient Focus Group
  • Reopening services: Guidance from GMC
  • Patient Information COVID-19: Reopening private services
  • Patient Information – Coronavirus (COVID-19)
  • Coronavirus (COVID-19) Update
  • Paterson Report recommends improvements in complaints handling
  • ISCAS welcomes CQC Professor Ted Baker’s January blog
  • Working with PHSO on Complaints Standards Framework
  • ISCAS welcomes IHPN animation to help patients
  • ISCAS – Patient Safety Bill must include private patients

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