ISCAS and Healthcare Inspectorate Wales (HIW) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in our … Continue reading Information sharing with regulator – Wales (HIW)
Information sharing with regulator – Scotland (HIS)
ISCAS and Healthcare Improvement Scotland (HIS) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in our … Continue reading Information sharing with regulator – Scotland (HIS)
Information sharing with regulator – England (CQC)
ISCAS and the Care Quality Commission (CQC) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in … Continue reading Information sharing with regulator – England (CQC)
ISCAS Position Statement on Complaints Management and Practising Privileges
The ISCAS position is that subscribing Independent Healthcare Providers (IHPs) are required to provide a single response to a complaint. The response to complaints shall be based on an investigation that involves all relevant persons, whether those are staff who are engaged through an employment contract, agency/bank staff, or those who are granted of practising privileges. IHPs may need to obtain statements or feedback from those granted practising privileges, including on matters of the consent process, but this should be incorporated into a single response to the complainant from the IHP.
ISCAS Position Statement on Complaints Management: Fees
The ISCAS position is that subscribing Independent Healthcare Providers (IHPs) are required to be transparent regarding fees charged to service users and that includes those fees charged by those granted practising privileges.
ISCAS Guidance for Managing Unacceptable Behaviour by Complainants
The vast majority of people who complain about an independent healthcare provider act entirely reasonably. Occasionally, those making a complaint may act inappropriately towards the staff involved in the investigation of a complaint. Our guidance on unacceptable behaviour is provided to help subscribers to ISCAS manage unacceptable behaviour by those making a complaint.