COVID-19 FAQs Reopening Services

These Frequently Asked Questions (FAQs) about the Reopening Private Services are provided for people seeking private healthcare and cosmetic services. The FAQs are designed to signpost to relevant guidance that can support conversations with providers. The aim is to help mitigate the risk of complaints escalating about the reintroduction of private healthcare or cosmetic services.

ISCAS Position Statement on Complaints Management: Fees

The ISCAS position is that subscribing Independent Healthcare Providers (IHPs) are required to be transparent regarding fees charged to service users and that includes those fees charged by those granted practising privileges.