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Independent Sector Complaints Adjudication Service

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Category: Public publications

ISCAS Use of AI – Tips for Patients

ISCAS Position Statement – Criteria in which ISCAS Adjudicators will seek an expert opinion

ISCAS Position Statement – Complaint Handling v Clinical Negligence

ISCAS Position Statement – Complaints Management Fees (2022)

Guidance for Managing Unacceptable Behaviour by Complainants (2022)

ISCAS Position Statement on Complaints Management and Practising Privileges (2022)

Information sharing with regulator – Scotland (HIS)

ISCAS and Healthcare Improvement Scotland (HIS) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in our … Continue reading Information sharing with regulator – Scotland (HIS)

Information sharing with regulator – England (CQC)

ISCAS and the Care Quality Commission (CQC) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in … Continue reading Information sharing with regulator – England (CQC)

Memorandum of Understanding – Wales (HIW)

ISCAS and Healthcare Inspectorate Wales (HIW) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in our … Continue reading Memorandum of Understanding – Wales (HIW)

Memorandum of Understanding (MoU) – ISCAS & HFEA

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Latest

  • Case Study: Using Artificial Intelligence (AI) to Help Write a Complaint – What Worked and What Didn’t
  • Case Study: Raising a Concern After Surgery – One Patient’s Experience
  • Case Study: A Patient’s Experience of Raising a Concern After Surgery
  • Case Study: Strengthening Complaint Handling and Communication in a Private Healthcare Setting
  • Case Study: Handling Sensitive Consultations and Complaints in the Context of Genetic Conditions
  • Turning Complaints into Insights: ISCAS Tip of the Week – Poor Communication Fuels Frustration
  • Turning Complaints into Insights: ISCAS Tip of the Week – Inadequate Investigations Damage Trust
  • Turning Complaints into Insights: ISCAS Tip of the Week – Lack of Clear Documentation Weakens Any Defence
  • Turning Complaints into Insights: ISCAS Hint & Tip of the Week – Active Listening in Complaint Management
  • Turning Complaints into Insights: ISCAS Hint & Tip of the Week – Complaint Investigation Response
  • Turning Complaints into Insights: ISCAS Hint & Tip of the Week – How Should You Communicate in a Private Patient Complaint? – Verbal Communication
  • Turning Complaints into Insights: ISCAS Hint & Tip of the Week – How Should You Communicate in a Private Patient Complaint? – Letters
  • Turning Complaints into Insights: ISCAS Hint & Tip of the Week – How Should You Communicate in a Private Patient Complaint? – Email
  • Turning Complaints into Insights: ISCAS Hint & Tip of the Week – Evidence is Key Throughout the Complaint Process
  • Turning Complaints into Insights: ISCAS Hint & Tip of the Week – Both Perception and Reality matter in Complaints

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