COVID-19 FAQs Reopening Services

These Frequently Asked Questions (FAQs) about the Reopening Private Services are provided for people seeking private healthcare and cosmetic services. The FAQs are designed to signpost to relevant guidance that can support conversations with providers. The aim is to help mitigate the risk of complaints escalating about the reintroduction of private healthcare or cosmetic services.

COVID-19 FAQs Escalating Complaints

ISCAS has worked with the Patients Association to produce a COVID-19 update to supplement the Patients’ Guide to the ISCAS Code. Both organisations will use these Frequently Asked Questions (FAQs) in response to queries from the patients regarding the escalation of complaints. Given the COVID-19 changes in healthcare, the supplement expands on information for both … Continue reading COVID-19 FAQs Escalating Complaints