Annual Report 2016

A key activity for this year has been work to revise and update the Code of Practice for Complaints Management (the code). This sets out the good practice Standards set by ISCAS for Independent Healthcare Providers (IHPs), as well as for the independent adjudication service provided by ISCAS. During the past year ISCAS has focussed on strengthening its structure and systems and has once again turned its attention on to trying to get some resolution for complaints in PPUs (private patient units in NHS hospitals).’