Coronavirus (COVID-19) Update

During these unprecedented times ISCAS, like so many others, is adapting to the circumstances in order to maintain services and support the wider public health agenda. The priority is that everyone follows the Government’s latest guidance. Here are some of the actions that we, and other organisations we work with, are taking:

  • The ISCAS London office is now closed and therefore we are requesting that contact is made primarily by email or, where necessary by telephone. See the information in contact ISCAS
  • The ISCAS team will be working hard with subscribers to mitigate any delays in managing complaints. As set out in the Government’s Action Plan, please could we request that people are: 
  • ” … Understanding of the pressures the health and social care systems may be under, and receptive to changes that may be needed to the provision of care to you and your family.”
  • ISCAS continues to work closely with the Patients Association. If you are a patient, the Patients Association Latest News provides guidance for patients on what to do and more on self-isolation and social distancing.
  • Providers of healthcare in the independent sector are working in partnership with the NHS and making beds available in response to the pandemic. More information is available from the Independent Healthcare Providers Network Latest News
  • Healthcare regulators are working to ensure that responses are proportionate whilst maintaining safety. Guidance is being sent to providers on what is expected by the relevant regulator, including from the Care Quality Commission (CQC) in England, Health Improvement Scotland (HIS), Healthcare Inspectorate Wales (HIW) and the Regulation and Quality Improvement Authority (RQIA), Northern Ireland’s health and social care regulator.