Description
We are pleased to continue to be widely acknowledged as a recognised body for setting the standards for the management of complaints in the independent healthcare sector.
ISCAS is delighted we are now a Corporate member of IHPN - the Independent Healthcare Partners Network. The Association has been recognised for its ability to take the important public private agenda forward both from the corporate view as well as the clinical agenda.
The most common head of complaint this year is about complaints management, this is almost equal with those about Consultants. ISCAS has brought to the attention of the GMC and the Association of British Insurers the prevalence of this head of complaint concerning Consultants.
A key development this year has been the launch of four training videos produced for subscribers to assist with the understanding of the Code. We encourage use of the videos as we consider it will result in fewer complaints about how complaints are managed.
