Annual Report 2022/2023

The past year has been a productive year of collaboration and partnership, as ISCAS has been working with the Parliamentary and Health Service Ombusdman (PHSO) to implement the Complaint Standards Framework in England. Patients will now be able to recognise the principles in both the PHSO and the ISCAS Codes, as recommended by Recommendation 6a of the Paterson report.

In addition, ISCAS continues its collaboration with the Patients Association and together we are working to establish the impact on patients treated in NHS Private Patient Units (PPU’s), who do not have access to an External Review Stage.