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ISCAS Code Orientation

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Not Enrolled

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Free

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Module Content

Introduction to the Module 3 Topics

Lesson Content

0% Complete 0/3 Steps

ISCAS and The Patients Association

Who is the training for?

Aims of the E learning programme

Context to the Module 4 Topics | 3 Assessments

Lesson Content

0% Complete 0/4 Steps

System Regulatory Requirements

System Regulatory Requirements notes

Professional Regulatory Requirements

Practising Privileges

Practising Privileges notes

Duty of Candour

Duty of Candour notes

ISCAS Code of Practice for Complaints Management is supported by a Patients’ Guide

ISCAS Code of Practice for Complaints Management is based on principles used for all patients 4 Topics

Lesson Content

0% Complete 0/4 Steps

Patients need to be made aware of what the Code covers and what it does not as they may want to take a different path

ISCAS Code of Practice for Complaints Management has 2 internal stages and a third independent stage

ISCAS Code has timeframes to ensure that investigations can be undertaken effectively

The ISCAS Code requires Hospitals and other subscribers to respond in a timely manner

ISCAS Code – Complaints Procedure Stage 2 1 Topic

Lesson Content

0% Complete 0/1 Steps

The ISCAS Code requires those managing Stage 2 to respond in a timely manner

ISCAS Code – Complaints Procedure Stage 3 3 Topics

Lesson Content

0% Complete 0/3 Steps

ISCAS Code Stage 3 is independent and external to the subscribers – similar to PHSO in NHS

Stage 3 – ISCAS liaises between Independent Healthcare Provider (IHP) and the Independent Adjudicator (IA) within defined timeframes

Stage 3 – Independent Adjudicator (IA) undertakes the adjudication within defined timeframes

Certificate of Course Completion 1 Assessment

Lesson Content

Course Completion Assessment

Further Reading

Module Contents

Module Home

Introduction to the Module

ISCAS and The Patients Association

Who is the training for?

Aims of the E learning programme

Context to the Module

System Regulatory Requirements

Professional Regulatory Requirements

Practising Privileges

Duty of Candour

ISCAS Code of Practice for Complaints Management is supported by a Patients’ Guide

ISCAS Code of Practice for Complaints Management is based on principles used for all patients

Patients need to be made aware of what the Code covers and what it does not as they may want to take a different path

ISCAS Code of Practice for Complaints Management has 2 internal stages and a third independent stage

ISCAS Code has timeframes to ensure that investigations can be undertaken effectively

The ISCAS Code requires Hospitals and other subscribers to respond in a timely manner

ISCAS Code – Complaints Procedure Stage 2

The ISCAS Code requires those managing Stage 2 to respond in a timely manner

ISCAS Code – Complaints Procedure Stage 3

ISCAS Code Stage 3 is independent and external to the subscribers – similar to PHSO in NHS

Stage 3 – ISCAS liaises between Independent Healthcare Provider (IHP) and the Independent Adjudicator (IA) within defined timeframes

Stage 3 – Independent Adjudicator (IA) undertakes the adjudication within defined timeframes

Certificate of Course Completion

Further Reading

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