Skip to content

Independent Sector Complaints Adjudication Service

About us
Patients
Healthcare Providers
Resources
Contact

Search for:

ISCAS Code Orientation

Current Status

Not Enrolled

Price

Free

Get Started

Log In to Enroll

Module Content

Expand All

Introduction to the Module 3 Topics

Expand

Lesson Content

0% Complete 0/3 Steps

ISCAS and The Patients Association

Who is the training for?

Aims of the E learning programme

Context to the Module 4 Topics | 3 Assessments

Expand

Lesson Content

0% Complete 0/4 Steps

System Regulatory Requirements

System Regulatory Requirements notes

Professional Regulatory Requirements

Practising Privileges

Practising Privileges notes

Duty of Candour

Duty of Candour notes

ISCAS Code of Practice for Complaints Management is supported by a Patients’ Guide

ISCAS Code of Practice for Complaints Management is based on principles used for all patients 4 Topics

Expand

Lesson Content

0% Complete 0/4 Steps

Patients need to be made aware of what the Code covers and what it does not as they may want to take a different path

ISCAS Code of Practice for Complaints Management has 2 internal stages and a third independent stage

ISCAS Code has timeframes to ensure that investigations can be undertaken effectively

The ISCAS Code requires Hospitals and other subscribers to respond in a timely manner

ISCAS Code – Complaints Procedure Stage 2 1 Topic

Expand

Lesson Content

0% Complete 0/1 Steps

The ISCAS Code requires those managing Stage 2 to respond in a timely manner

ISCAS Code – Complaints Procedure Stage 3 3 Topics

Expand

Lesson Content

0% Complete 0/3 Steps

ISCAS Code Stage 3 is independent and external to the subscribers – similar to PHSO in NHS

Stage 3 – ISCAS liaises between Independent Healthcare Provider (IHP) and the Independent Adjudicator (IA) within defined timeframes

Stage 3 – Independent Adjudicator (IA) undertakes the adjudication within defined timeframes

Certificate of Course Completion 1 Assessment

Expand

Lesson Content

Course Completion Assessment

Further Reading

Module Contents

Module Home Expand All

Introduction to the Module

3 Topics

ISCAS and The Patients Association

Who is the training for?

Aims of the E learning programme

Context to the Module

4 Topics | 3 Assessments

System Regulatory Requirements

Professional Regulatory Requirements

Practising Privileges

Duty of Candour

ISCAS Code of Practice for Complaints Management is supported by a Patients’ Guide

ISCAS Code of Practice for Complaints Management is based on principles used for all patients

4 Topics

Patients need to be made aware of what the Code covers and what it does not as they may want to take a different path

ISCAS Code of Practice for Complaints Management has 2 internal stages and a third independent stage

ISCAS Code has timeframes to ensure that investigations can be undertaken effectively

The ISCAS Code requires Hospitals and other subscribers to respond in a timely manner

ISCAS Code – Complaints Procedure Stage 2

1 Topic

The ISCAS Code requires those managing Stage 2 to respond in a timely manner

ISCAS Code – Complaints Procedure Stage 3

3 Topics

ISCAS Code Stage 3 is independent and external to the subscribers – similar to PHSO in NHS

Stage 3 – ISCAS liaises between Independent Healthcare Provider (IHP) and the Independent Adjudicator (IA) within defined timeframes

Stage 3 – Independent Adjudicator (IA) undertakes the adjudication within defined timeframes

Certificate of Course Completion

Further Reading

Latest

How Does the Darzi Review Impact the Management of Complaints?
Complaint Resolution vs. Complaint Handling
ISCAS 2023-24 Annual Report Launch
Subscriber Training Videos
OPINION – Impact of the Paterson Inquiry on the cosmetic and aesthetics sector
ISCAS welcomes new animation launched to help patients navigate private healthcare
ISCAS is listening
Making Complaints Count
ISCAS position on escalating private patient complaints in the NHS
First Do No Harm
Health Information Week
Patient Focus Group
Reopening services: Guidance from GMC
Patient Information COVID-19: Reopening private services
Patient Information – Coronavirus (COVID-19)

Accessibility

About us

What we do
Who we are
Governance
Regulation
Complaints about ISCAS

Patients

Providers we cover
Complaints process
What ISCAS can do

Healthcare Providers

Subscribing to ISCAS
Subscriber content
Training
Login/registration help

Resources

Helpful links
Annual reports
Publications
Latest news

Contact

Visit our contact page
info@iscas.org.uk

Copyright © 2006-2025 Independent Sector Complaints Adjudication Service
Independent Sector Complaints Adjudication Service Ltd holds copyright to all documents available on this website.
Privacy Policy | Terms & Conditions of Use | Disclaimer

Subscriber login

Twitter
LinkedIn