ISCAS has seen an increase in the number of adjudication cases over the year and continues to receive consistently high number of enquiries from the public seeking information about complaint procedures. The number of people contacting ISCAS about non member services has also risen significantly.
Annual Report 2011/2012
ISCAS, having been established for over 10 years, continues to be the recognised complaints management framework in the independent healthcare sector, serving patients, the public and healthcare organisations.