Our staff are working remotely from home so please do not post anything to the office, until further notice. However, any post that is sent in will be processed within 10 working days. If possible, customers are advised to email firstname.lastname@example.org if they require advice or support. Alternatively, our call handlers are available to assist from 9am to 5pm Monday to Friday. Please note that there may be some delays in the processing and resolution of cases. We apologise for any inconvenience this may have caused.