The Report of the Independent Inquiry into the Issues raised by Paterson highlights how patients were let down time and time again. It is difficult to read given the heart-breaking details of the brave patients who came forward to provide their account. ISCAS would like to extend an apology to all those affected by Ian Paterson who … Continue reading Paterson Report recommends improvements in complaints handling
ISCAS welcomes CQC Professor Ted Baker’s January blog
Professor Ted Baker, in Care Quality Commission’s (CQC) January update for those working in healthcare, reminds providers and professionals that only NHS-funded patients have the right to take their complaint to the Parliamentary and Health Service Ombudsman (PHSO) for an independent review. This includes NHS-funded care that is delivered by both NHS and independent sector … Continue reading ISCAS welcomes CQC Professor Ted Baker’s January blog
Working with PHSO on Complaints Standards Framework
ISCAS is pleased to be working with the Parliamentary and Health Services Ombudsman (PHSO) on the Complaints Standards Framework. The aim is to ensure that there is clarity on what constitutes ‘good practice’ in complaints handling, that staff are trained to deliver the defined ‘good practice’, and that there is a focus on learning from complaints. … Continue reading Working with PHSO on Complaints Standards Framework
ISCAS welcomes IHPN animation to help patients
ISCAS welcomes the Independent Healthcare Providers Network’s (IHPN) new animation for patients on what to expect from independent healthcare. ISCAS believes it is important that patients have the choice to either self-fund their care or to use private medical insurance. It is also evident to us that patients need more information on the similarities and differences between the … Continue reading ISCAS welcomes IHPN animation to help patients
ISCAS – Patient Safety Bill must include private patients
ISCAS is extremely disappointed to see that the new Health Service Safety Investigation Bill (HSSIB) is moving forward without the inclusion of the independent sector. In our written evidence submission in 2018 to the Joint Committee on the draft HSSIB, we included: “ISCAS considers that the HSSIB will only command the confidence of patients and their families … Continue reading ISCAS – Patient Safety Bill must include private patients