Who we are

Operational Team

ISCAS is owned by the Centre for Effective Dispute Resolution (CEDR). CEDR is an independent non-profit organisation and a registered charity with a vision that better conflicts result in better outcomes leading to a better world. Their mission is to provide society with skills and solutions for effective dialogue and to bring about sustainable change.

The Operational Team’s key function is liaison between Patients, adjudicators, ISCAS subscribers and the ISCAS Board of Directors. The team is made up of ISCAS Case Managers, ISCAS Senior Case Manager and ISCAS Managers.

Independent Adjudicators

ISCAS maintains a panel of independent adjudicators who review and make decisions on complaints at the final stage. The independent adjudicators have a variety of backgrounds, including health policy, health professional standards, complaint handling, consumer policy, regulation and the law.

At stage 3 of the complaints process, Adjudicators examine all the documentation associated with a complaint and, where required, draw on the advice of relevant clinical experts. Adjudicators issue their decisions in the form of a decision letter that is provided to the Patient and the Subscribing IHP, with redacted information shared with the relevant Healthcare Regulator.

ISCAS Directors

The Directors ensure the viability of ISCAS and the effective operation of the Code of Practice, subscriber compliance with the Code, complaints policy development and implementation, as well as liaison with the relevant regulators.