COVID-19 FAQs Escalating Complaints

  • Version 2
  • Download 552
  • File Size 145.92 KB
  • File Count 1
  • Create Date 3 April 2020
  • Last Updated 11 August 2020

COVID-19 FAQs Escalating Complaints

ISCAS has worked with the Patients Association to produce a COVID-19 update to supplement the Patients’ Guide to the ISCAS Code. Both organisations will use these Frequently Asked Questions (FAQs) in response to queries from the patients regarding the escalation of complaints. Given the COVID-19 changes in healthcare, the supplement expands on information for both private and NHS patients treated in the independent sector.