ISCAS Guidance for Managing Unacceptable Behaviour by Complainants

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ISCAS Guidance for Managing Unacceptable Behaviour by Complainants

The vast majority of people who complain about an independent healthcare provider act entirely reasonably. Occasionally, those making a complaint may act inappropriately towards the staff involved in the investigation of a complaint. Our guidance on unacceptable behaviour is provided to help subscribers to ISCAS manage unacceptable behaviour by those making a complaint.