ISCAS Position Statement on Complaints Management and Practising Privileges

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The ISCAS position is that subscribing Independent Healthcare Providers (IHPs) are required to provide a single response to a complaint. The response to complaints shall be based on an investigation that involves all relevant persons, whether those are staff who are engaged through an employment contract, agency/bank staff, or those who are granted of practising privileges. IHPs may need to obtain statements or feedback from those granted practising privileges, including on matters of the consent process, but this should be incorporated into a single response to the complainant from the IHP.